Should Employer Respond to Negative Reviews on Indeed

Learning how to use Glassdoor in the context of knowing how to respond to negative reviews is a must for every company considering information technology tin can severely impact reputation. Specifically, Glassdoor data revealed 7 out of 10 people changed their opinion near a brand afterwards a company replied to a review, and 75% of job seekers will apply to a company if it actively manages its brand online.

When done correctly, Glassdoor employer responses solve the main issue of the review and do information technology in a way that saves or even elevates the company's overall reputation. Responding to negative employee reviews also puts you in a better light. Specifically, 62% of Glassdoor users have a better perception of the visitor when the employer responds to reviews.

On Glassdoor: How to Respond to Negative Reviews

1. Reply on time and with the right tone.
2. Say, "give thanks yous."
3. Address the reviewer'southward issue, provide solutions, and have the conversation offline (if necessary).

Respond on Time and with the Right Tone

An of import office of knowing how to responding to negative reviews on Glassdoor is having a calm, nerveless, and professional person tone. The words yous apply in the response need to convey that you genuinely care about and respect the reviewer's feedback.

Not anybody tin write in a professional person tone on Glassdoor, which is why you could assign the part of reviews responses to a select few in your H.R. or social teams. With employer brand monitoring from ReviewTrackers, which allows for an unlimited number of users, yous can hands coordinate every review action by quickly assigning responses to specific people on your team when a negative review comes upwardly.

Once you lot have the correct response tone, work on submitting an on-time response. Taking besides long to address a reviewer'south feedback and concerns, particularly if they are currently an employee, can show that y'all don't care about their thoughts.

For a perfect example of how to respond professionally and on time, take a look at the response below from DialogTech's vice president of H.R.

Fifty-fifty though the negative review didn't provide many details, DialogTech'south vice president of H.R. wrote a response that was professional and straight to the point. They apologized for the former employee's experience and stated their want to know more than about their issues. The response was also submitted only a week after the review appeared.

It's worth noting, however, that yous shouldn't e'er look a whole week to submit a review response. ReviewTrackers' daily alerts for employer brand monitoring let y'all know when a new review arrives on the company's Glassdoor contour so that you tin respond to your Glassdoor reviews in days or even hours.

Say, "Cheers"

Every review response should include the words, "cheers." Despite the negative sentiment in some employee reviews, apply the response to thank them for taking time out of their day to write out their thoughts. Hither's a perfect case from Trunk Club's H.R. team.

Before addressing the reviewer's issues and providing updates on the company plans to amend the workplace, the responder made certain to write a quick sentence to thank the former employee for their feedback. Writing out a single "cheers" sentence doesn't take much endeavor, and it tells both the reviewer and future employees that you lot genuinely care about all forms of feedback.

In some cases, these negative reviews will reveal insights into hidden issues and pain points in the company thank you to customer experience analytics applied science. Thank employees for bringing these problems to your attending and so that they are appropriately addressed.

Address Issues, Provide Solutions, and Take the Chat Offline (If Necessary)

Afterward apologizing in a professional tone, it's time to get to the meat of your response. Don't be afraid to address the problems mentioned because it shows that y'all are actively reading employee reviews. Furthermore, it puts you in a humbling position by showing that the company isn't perfect merely is continuously trying to improve based on employee feedback.

Accept a look at the response below from a fellow member of the Guaranteed Rate Customer Success team.

The professional response not but thanked the employee for the review but addressed their issue with the new pay structure. In addition, the response likewise help humanize the company because the writer apologized for the fact that the changes negatively affected the employee.

Even so, the response also went 1 step further. By encouraging the employee to discuss their thoughts with their manager or the H.R. section, the writer provides possible solutions for the employee. Also, it ensures that further actions past the reviewer are taken offline, which helps both employer and employee resolve the issue privately rather than discussing sensitive topics on a public forum like Glassdoor.

The Bear on of Responding to Negative Reviews on Glassdoor

Learning how to reply to employee feedback on Glassdoor is crucial in acquiring and retaining employees. Genuine employee feedback is the type of social proof that task seekers need when finding a new place to work.

By responding to employee reviews in the right way, y'all tell prospects that you value your employees and continuously utilise their feedback to find ways to improve the work environs and culture.

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Source: https://www.reviewtrackers.com/blog/responding-negative-reviews-glassdoor/

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